Frequently Asked Questions?

Click "Forgot Password?" on the login page. Enter the email associated with your account and you will receive a password reset link. If your account is locked after multiple attempts, wait 15 minutes or contact support at admin@aladiacademy.org.

After logging in, you will be directed to your personalized Dashboard. Here you will see all courses you have purchased or been assigned. Click "Launch" or "Enter Course" on the course tile. Test-phase users have courses auto-assigned by admin. If you don't see your course, check your enrollment email or contact your administrator.

Use the latest Google Chrome, Mozilla Firefox, or Microsoft Edge with a stable internet connection (at least 2 Mbps). The platform is fully responsive on desktops, laptops, tablets and smartphones. For assessments, use a desktop or laptop.

Your Dashboard has a Progress/Grades widget showing completion percentage per course. Inside a course, click "Grades" or "Reports" to view scores for quizzes/assignments and module completion. Test-phase feedback is clearly marked.

Clear browser cache and cookies, disable VPNs/ad-blockers, try a different browser or incognito window. For download issues (PDF/PPT), ensure sufficient storage and that your browser allows downloads/pop-ups from the ALADI ACADEMY Platform.

Click your avatar/name top-right → "My Profile" or "Account Settings". You can change display name, contact number, email (may need verification), and toggle email notifications for deadlines/announcements. Click "Save Changes" to apply.

Certificates are awarded when you complete all modules. You must finish every lesson, activity and assessment. Progress is tracked automatically. Once you finish the final module, the system validates your progress and emails your personalized certificate within minutes. Ensure your email is correct; check spam/junk if not received.

Duration is shown on the course page. Option 1 (12 months): for certified/structured courses requiring current standards – access 6–12 months from registration to encourage timely completion. Option 2 (Lifetime): for generic evergreen content like "Intro to Excel" – lifetime access. Option 3 (Hybrid): either model; check your enrollment page. Lifetime for reference libraries, 6–12 months for accredited cohorts. Extensions: contact support before expiry.

We use Paystack. 1) Click Enroll/Buy Now → Paystack checkout. 2) Choose Card (Visa/Mastercard/Verve/Amex) or Mobile Money (M-Pesa, Airtel Money). 3) Authorize on-screen/phone. 4) Confirmation: Paystack receipt + Aladi confirmation email with access instructions. Access is instant. Check spam for emails; payment issues: admin@aladiacademy.org.

Omnichannel support: Website Contact Us form, Email admin@aladiacademy.org, Social media messages. Ticketing 24/7; staff available 9 a.m.–5 p.m. EAT, all queries acknowledged/resolved within 24 hours.

Global e-learning standard: 7-day cooling-off with no access = full refund (if you haven't logged in/accessed materials). After access, non-refundable. Technical issues preventing access: contact within 7 days for discretionary refund. Other models: 7–30 day window, no-access principle, or <20% completion conditional refunds; some content strictly non-refundable; 5% admin fee may apply; EU 14–30 day statutory periods honoured. For Aladi: 7 days, no access = refund; after access = final; technical = discretion. Requests via admin@aladiacademy.org, processed 7–14 business days. Instructor-led/live: sliding scale by notice period.